DIGINUANCE

Effective: 16 May 2026

1. Overview

Diginuance (SMC-PRIVATE) LIMITED is a software development and SaaS company. Our products and services are digital: there is no physical merchandise to ship. This Shipping & Delivery Policy describes how we deliver digital goods and services to clients, when delivery is deemed complete, and the responsibilities of each party in that process. It applies to all engagements originating from https://diginuance.com.

2. Nature of Goods Delivered

  • SaaS subscriptions — delivered as access credentials and a URL to the hosted application.
  • Custom software — delivered as source code committed to a private Git repository the client controls, along with deployment instructions.
  • Deployed applications — delivered as a working URL on infrastructure agreed in the service contract (client’s cloud account or Diginuance-managed).
  • Design assets — delivered as downloadable files (Figma, PDF, PNG, ZIP) via a shared cloud-storage link.
  • Documents, reports and consulting deliverables — delivered as PDF/DOCX attachments by email or shared cloud link.

3. Delivery Timeframes

  • SaaS subscription access: issued within 24 business hours of confirmed payment.
  • One-time digital downloads: delivered immediately upon payment confirmation, and in all cases within 24 business hours.
  • Custom development milestones: delivered per the milestone schedule in the signed service agreement — typically every 2 to 4 weeks.
  • Bug-fix and support tickets: initial response within 1 business day; resolution per the severity SLA in the support contract.

All timeframes are measured in Pakistan Standard Time (UTC+5) business days, excluding weekends (Saturday and Sunday) and Pakistan public holidays.

4. Delivery Channels

  • Private Git repositories (GitHub, GitLab, Azure DevOps or Bitbucket) at the client’s preference.
  • The client’s registered email address on file.
  • Secure cloud storage (Google Drive, OneDrive, Dropbox) via shared-with-recipient links.
  • The client’s own production infrastructure (AWS, Azure, GCP or on-prem) where the deployment is part of scope.
  • The Diginuance customer dashboard, where applicable to the product.

5. Geographical Coverage

Because delivery is digital, Diginuance services are available worldwide subject to applicable export controls and sanctions. We serve clients in Pakistan, the United States, Canada, the United Kingdom, the European Union, the Gulf Cooperation Council states, Australia and beyond. There are no shipping charges, customs duties or freight costs payable to Diginuance.

6. Shipping & Handling Charges

No physical shipping, courier or handling fees apply to Diginuance services. The invoiced amount is the full amount payable for the contracted scope, exclusive only of applicable taxes (such as Sales Tax on Services or Federal Excise Duty) and any third-party infrastructure fees (such as cloud hosting passed through at cost) explicitly identified in the service agreement.

7. When Delivery Is Deemed Complete

Delivery of a digital good or service is deemed complete when any of the following has occurred:

  • Access credentials have been emailed to the client’s registered email address; or
  • Source code has been pushed to the agreed Git repository and a notification sent to the client; or
  • A working URL has been provided and the application is accessible at that URL; or
  • The deliverable file has been uploaded to the shared cloud-storage location and the client has been notified of its availability.

8. Failed or Delayed Delivery

If you do not receive your access credentials, download link or milestone delivery within the timeframes above, please:

  1. Check your spam, junk and promotional email folders;
  2. Verify the email address provided at checkout or in the service agreement is correct;
  3. Email [email protected] with your order ID, transaction reference or project name;
  4. Call +92 321 5823826 during operational hours (Mon–Fri, 9:00 AM – 6:00 PM PKT).

Delivery delays caused by force majeure (including but not limited to extended internet outages, third-party platform downtime, and natural disasters) will be communicated proactively and do not constitute a breach of contract.

9. Client Responsibilities

  • Provide a valid, monitored email address for delivery notifications.
  • Provide repository, cloud or deployment-target access credentials promptly when requested.
  • Acknowledge milestone deliveries within the review period stated in the service agreement (typically 5 business days).
  • Maintain backups of received deliverables. Diginuance retains a working copy for 90 days post-delivery but is not the client’s long-term archive.

10. Related Policies

11. Contact Us

Questions about delivery should be directed to:

  • Diginuance (SMC-PRIVATE) LIMITED
  • House 153, Street 1, Sector 1, AECHS, Rawalpindi, Pakistan
  • Phone: +92 321 5823826
  • Email: [email protected]
  • Hours: Monday to Friday, 9:00 AM – 6:00 PM PKT